Frequently Asked Questions
We cannot offer direct wallet support, however, we would recommend MyEtherWallet [MEW] as the main wallet for most users. You will find below a guide to set up your wallet/account at MyEtherWallet and how to add the token to MEW so you can see it in your wallet.
Step 1) Go to https://www.myetherwallet.com
Step 2) In the top left corner, click New Wallet. You should see CREATE NEW WALLET. Enter a password that you want to use (your password will be needed each time you want to unlock, make sure you remember it but make it a good password so it is secure), then press CREATE NEW WALLET [blue button].
Step 3) Save your KEYSTORE file (Press download Keystore File (UTC / JSON)
Step 4) READ THE INFO ON THE PAGE) DO NOT LOSE YOUR KEYSTORE FILE, DO NOT SHARE YOUR KEYSTORE FILE, MAKE A BACKUP OF YOUR KEYSTORE FILE.
Step 5) Press I UNDERSTAND. CONTINUE.
Step 6 - Save your Private Key. This is the code you would use to import your coins into a new wallet. You can screenshot this page, save the code somewhere safe or print the page. DO NOT LOSE IT, DO NOT SHARE IT, MAKE A BACKUP. If someone has the Private Key, they can import your funds without a password, secure it properly.
Step 7) Press SAVE YOUR ADDRESS.
Step 8) Unlock your wallet to see your address (Your Ethereum Address, also known as your account number or your Public Key). Select an option to unlock your wallet (Keystore File (UTC / JSON)
Step 9) Press SELECT WALLET FILE) Locate your KEYSTORE File) This should be a file named UTC—xxxx-xx (UTC being the date and time that the file was created).
Step 10) Enter your password in the text box and press UNLOCK
If the steps above have been followed, you should now see a page showing YOUR ADDRESS (Starting with 0x[lots of numbers and letters] KEYSTORE FILE (UTC/JSON) RECOMMENDED) ENCRYPTED) PRIVATE KEY (UNENCRYPTED) PRINT PAPER WALLET
Make note of YOUR ADDRESS. This is your Ethereum Address and where your ERC20 tokens will be sent. The next guide explains how to add ERC20 tokens to MEW so you can SEE them in your wallet.
Step 1) Visit our “store” page
Step 2) You will see TBC2 and then a USD Price per coin. Enter the number of coins you wish to purchase and press Add to cart.
At Round 1, the price is $0.002 USD so $10 would purchase 5000 coins (USD Amount divided by the coin price, 10 / 0.002 = 5000) At round 9, the price will be $0.02 USD so $10 would purchase 500 coins (10 / 0.02 = 500)
Note that there is no minimum purchase, however keep in mind network fees so the Payment processor will “round up” your payment to cover network costs on the selected coin you wish to pay with.
Step 3) Click VIEW CART on the green bar or in the top right corner.
Step 4) Check your order is correct, showing the number of coins you wish to purchase and the total USD amount is correct.
Step 5) Press PROCEED TO CHECKOUT
Step 6) Fill in the form, entering your name, email address, ETHEREUM ADDRESS (MUST BE ERC20 COMPATIBLE)) We recommend using MyEtherWallet [MEW]) You can find a guide to setting up MEW “here”) CONFIRM your wallet address entered is correct and is ERC20 compatible. Note WE have no way to know if your wallet is compatible or not and if a non-compatible wallet is used coins could be lose irreversibly, we cannot offer direct support for this and you would need to seek support from the wallet provider and/or exchange if a non compatible wallet is used.
Step 7) At the bottom of the page press PLACE ORDER
Step 8) Select your payment method, i.e. Bitcoin, Litecoin, Ethereum, XRP or another) We accept a wide range of cryptocurrencies for payment through our payment processor, this list can change without notice as it is controlled by the payment processor.
Step 9) Ensure the form is filled in with your information and press COMPLETE CHECKOUT
Step 10) You will be redirected to a payment page telling you where to send your payment and how much of your selected payment method you need to send. Ensure the correct amount is sent, but if there are any problems please use the info on screen to help, after payment is made, make note of your Transaction ID, address sent to, how much was sent etc. If you send payment and do not send enough the processor allows you to pay the difference.
After payment is complete, we will receive confirmation from the payment processor that payment has been received and confirmed/verified. When we receive this verification we will manually process your order. Orders should be processed in 24-48 hours after verification has been received. If for any reason you have not received your TBC2 in this time please contact us using the contact form and we will investigate.